SHIPPING AND RETURNS

SHIPPING POLICY

 We offer free shipping on all orders. .

All parcels are shipped through registered Australian post mail.

At this stage Paton's Place is shipping Australia wide and does not ship internationally. 

Items are typically sent within 2-4 business days after receipt of payment, unless otherwise stated. This may vary during busy periods however we always aim to get your item to you as soon as we can! From date of purchase, you should expect to receive your parcel within 5-10 business days. 

 

RETURNS POLICY

 Here at Paton's Place we are confident that you will love our products. However we understand that under some circumstances you may want to return your purchase.

You are able to return all articles bought from the online Paton's Place shop within 14 days of receipt.

Please send the articles through registered mail to the following address and keep the dispatch receipts for any potential queries.

Paton's Place PO BOX 645 Craigieburn Central, Craigieburn, 3064

Alternatively you may visit us in store at Paton's Place Jewellers Craigieburn, where we can refund your purchase directly onto the card it was originally purchased from.

For articles to be refunded, they must be returned to us with any tags attached, in their original packaging and original condition. All items must be returned brand new, unworn and unscratched. Any items that are not returned to us in the condition that they were sent out will not be refunded. It will be at our discretion to determine whether the condition the item has come back in qualifies for a refund.

The item being returned remains your responsibility until it reaches us back at Paton's Place Jewellers. Paton's Place Jewellers is not liable for any loss or damage to products whilst in transit.

Once we have received your return, we will inform you via email. Returns are usually processed within 10 working days, although during busy periods this may vary. Refunds will always be processed onto the same debit or credit card used for purchase. Refunds may take up to 10 working days to appear on your card.

For any further queries on shipping and returns, please feel free to give us a call, or email us

Contact us +61 (03) 9333 0415 9am-5pm Monday – Friday

Email: craigieburn@patonsplace.com.au